Harbour Pointe Golf Club in New Bern, North Carolina, is located within beautiful Fairfield Harbour Community.
Harbour Pointe Golf Club in New Bern, North Carolina, is located within beautiful Fairfield Harbour Community. The golf course had fallen victim to poor operational management and neglect. Homeowners were dissatisfied with below average maintenance standards and feared the developer would close the course which would adversely impact property values.
Indigo Golf Partners was retained to right-size operations and return the facility to a sustainable level of financial performance. We immediately went to work, drastically improving course conditions while simultaneously reducing total club expenses. Aggressive marketing programs notified the golf community of the positive changes taking place. Implementation of Indigo’s “ACE the Guest Experience” training program revitalized the guest-centric culture with red-carpet treatment.
The financial improvements at Harbour Pointe were significant. The course experienced a $300,000 bottom-line uptick within the first five years of Indigo’s management. Part and parcel, residents are once again proud to call Harbour Pointe their home course.
The success continues as the Property Owners Association (POA) purchased the course from the prior owner and executed a 10-year management extension with Indigo.
The POA was so impressed with our team, that it expanded the partnership to include full-service community management. Indigo now oversees all POA administration; dues billing; golf course, restaurant and marina management; and community maintenance.